Our obsessions make up our culture and outline how we deliver on our purpose, our strategy, provide guidance on making the right decisions and clarity on the behaviours that help serve our customers, employees, and the broader community. Our Obsessions are CLEAR & CONNECTED, INCLUSIVE & EMPOWERING, HEALTH & WELLBEING, EASIER & FASTER, OVER & ABOVE.
Clear & Connected - We keep things simple, speak clearly, and ensure alignment. From customer communication to internal collaboration, clarity fuels trust and performance.
Inclusive & Empowering - We welcome diverse perspectives and actively lift each other up. We create a culture where everyone is heard, supported, and inspired to succeed.
Health & Wellbeing - We prioritise safety, balance, and care for our customers and our people.
Easier & Faster - We simplify processes and use technology to improve speed and ease of doing business for our team and our customers.
Over & Above - We exceed expectations. Whether in service, innovation, or teamwork, we go further for our purpose and our people.